Cooling-off period/returns
It may occasionally happen that you want to return an order. Perhaps you are not satisfied with the product after all, or maybe there is another reason why you no longer want the order. Whatever the reason, you have the right to cancel your order without giving a reason within 14 days of receipt.
After cancellation, you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for returning the product from your home to the webshop are at your own expense. Please consult your carrier's website for the exact rates. If you make use of your right of withdrawal, the product must be returned to the trader with all supplied accessories and – where reasonably possible – in its original condition and packaging. To make use of this right, you can contact us via info@finestbaits.be. We will then refund the outstanding order amount within 14 days of registration of your return, provided that the product has already been received back in good condition.
If the product is damaged or the packaging is more damaged than is necessary to try the product, we may pass on this reduction in the product's value to you. Therefore, please handle the product with care and ensure that it is properly packaged when returned. All baits and liquids must be returned unopened, as they have a limited shelf life once the packaging is opened and are not stored properly.
Exchange a product?
Would you like to exchange your product? That is no problem at all. You can contact info@finestbaits.be for this. However, you bear the costs of returning the product yourself and the packaging must be unopened.
I provided the wrong delivery address!
Accidentally provided the wrong delivery address? Then contact us as soon as possible. We will then try to change the order for you if this is still possible. In the event that it is no longer possible to change the address, you are responsible for picking up the order at the provided address. If the package is returned to us, the consumer is obliged to pay these transport costs.
Return merchandise
Because our merchandise consists of custom-made products, it is not possible to return them if the size or color is not to your liking.